DO NOT remove files that do not have the. Using the paths below, search for listed files, and delete if the exact match of file (.lock extension) is found. With the TPM ON and ACTIVE and the NTRU Service started should the TPM remain inaccessible, the TPM may be locked.Installation of the driver pack should be performed with firewalls and antivirus disabled.ĭrivers are available on the OEM support site for your make and model of equipment. NTRU is installed as part of the driver packages. The Startup Type should be listed as Automatic to make the service available on boot up. If the Status is not listed as Started select Start the Service. Navigate to the Control Panel > Admin Tools > Services and look for a listing for NTRU TSS. Once TPM is ON and ACTIVE and the driver has been installed successfully allowing the device to be seen in the Device Manager verify the NTRU service is available and has been started.The driver is available on the OEM support site for your make and model of equipment Installation should be performed with firewalls and antivirus disabled. If there is no listing the driver has either not been installed or was corrupted during installation.XP – Select Start > Control Panel > System > System Properties > Hardware > Device Manager > Security Devices to view the TPM. Vista/Windows 7 – Select Start > Control Panel > System > Device Manager > Security Devices to view the TPM. If the TPM is ON and ACTIVE confirm the Operating System (OS) recognizes the TPM driver.If the TPM is already ON and ACTIVE do not clear the TPM unless prior data stored in the TPM is unwanted. If these actions are needed, a second boot to the BIOS to activate after turning the TPM on will be necessary Navigate to Security or TPM Security (varies by machine).Enter the BIOS (Select F2 during boot at the Dell splash screen).Some or all of the actions listed below may be required to make the TPM available. To utilize the TPM, it needs to be enabled and activated in the BIOS, supporting files and services need to be in place and active, and the TPM cannot be in a locked state.
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